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Omni Hotels: Using Technology to Make Guest Feedback Available Immediately
PALO ALTO, CA—November 6, 2003—Medallia, Inc., a leading supplier of online guest surveying and retention systems, announced today that it has completed implementation of its guest retention system at Omni Hotels. ”With this implementation, Omni becomes the fourteenth major hotel brand using the Medallia system nationwide,” said Borge Hald, Chief Executive Officer of Medallia.
About Medallia
Medallia (www.medallia.com), founded in 2001, provides enterprise feedback solutions to Global 2000 companies. More than 25,000 businesses and business units around the world use the Medallia system to track customer satisfaction. Medallia’s solutions enable companies to gather, monitor, and act on feedback from customers, partners, and employees. Customers include global hotel, financial services, retail, and high-tech companies. The company is headquartered in Menlo Park in Silicon Valley.
