News

Medallia Launches Satisfy: Contact Center™

MENLO PARK, CA—December 6, 2004—Medallia today announced the addition of Contact Center to its Satisfy™ suite of products. Satisfy: Contact Center™ enables companies to improve contact center service by asking customers about their contact center experiences. Medallia plans to implement Satisfy: Contact Center™ at two companies in early 2005. “Contact centers handle all correspondence with customers, including telephone, website, e-mail, and mail,” said VP of Market Research Steve Earwaker. “They are a vital link to customers and an important addition to our Satisfy™ suite.”

About Medallia

Medallia (www.medallia.com), the global leader in SaaS customer experience and enterprise feedback management, provides solutions to Global 2000 companies. More than 50,000 businesses and business units around the world use the Medallia system to track customer satisfaction. Medallia’s solutions enable companies to gather, monitor, and act on feedback from customers, partners, and employees. Customers include global financial services, retail, high-tech, business-to-business, and hotel companies. The company is headquartered in Silicon Valley.

For more information about Medallia’s Customer Feedback Management services or platform, visit www.medallia.com.