News

Medallia Launches RivalTracker™ 2.0

MENLO PARK, CA—August 1, 2005—”Medallia has begun rolling out version two of RivalTracker™, its acclaimed benchmarking product that tells companies how well each of their establishments satisfies customers compared to competitors across the street. Version two of RivalTracker is based on millions more responses from consumers than version one. “Nothing out there comes close to what we offer,” said CEO Borge Hald. Medallia clients agree. Rich Johnson, Senior Director at Cendant, noted that “implementing the upgraded RivalTracker™ is our number one priority. The competitive advantage it will give us is unprecedented.”

About Medallia

Medallia (www.medallia.com), the global leader in SaaS customer experience and enterprise feedback management, provides solutions to Global 2000 companies. More than 50,000 businesses and business units around the world use the Medallia system to track customer satisfaction. Medallia’s solutions enable companies to gather, monitor, and act on feedback from customers, partners, and employees. Customers include global financial services, retail, high-tech, business-to-business, and hotel companies. The company is headquartered in Silicon Valley.

For more information about Medallia’s Customer Feedback Management services or platform, visit www.medallia.com.