News

Medallia Launches Consumer HUB

PALO ALTO, CA—July 1, 2003—Medallia announced the launch of Consumer HUB™, a web-based benchmarking application targeted to the hotel industry. “Consumer HUB™ leverages Medallia’s powerful, easy-to-use technology to deliver key data our hotel clients need,” said Medallia’s VP of Market Research, Steve Earwaker. He added, “The battle for the consumer is enormously broad-based. Consumer HUB™ will help our clients observe their efforts on all fronts, giving them a complete picture of where they stand in the marketplace and how they got there.” Consumer HUB™ tracks usage, advertising, branding, market share, loyalty, and customer satisfaction for the hotel industry. If there is demand, Medallia plans to offer similar products to the other industries it serves.

About Medallia

Medallia (www.medallia.com), the global leader in SaaS customer experience and enterprise feedback management, provides solutions to Global 2000 companies. More than 50,000 businesses and business units around the world use the Medallia system to track customer satisfaction. Medallia’s solutions enable companies to gather, monitor, and act on feedback from customers, partners, and employees. Customers include global financial services, retail, high-tech, business-to-business, and hotel companies. The company is headquartered in Silicon Valley.

For more information about Medallia’s Customer Feedback Management services or platform, visit www.medallia.com.