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Medallia Implements Satisfy: Contact Center™ at Fairfield Resorts
MENLO PARK, CA—November 1, 2005—Fairfield Resorts, the largest operator of timeshare resorts in the world, will implement Satisfy: Contact Center™ this month, expanding its use of Medallia just months after first implementing the company’s customer feedback solutions. Satisfy: Contact Center™ gathers and reports feedback from customers who have called a company’s 1-800 number. “Our strategy is to track satisfaction wherever a customer touches a company,” said Medallia CEO Borge Hald, “and contact centers are a key customer touchpoint.”
“Fairfield realized the value of measuring feedback across all key customer touchpoints including call centers,” said Medallia vice president Steve Earwaker. “They chose us because they wanted a single provider for their comprehensive approach to tracking.”
About Medallia
Medallia (www.medallia.com), founded in 2001, provides enterprise feedback solutions to Global 2000 companies. More than 25,000 businesses and business units around the world use the Medallia system to track customer satisfaction. Medallia’s solutions enable companies to gather, monitor, and act on feedback from customers, partners, and employees. Customers include global hotel, financial services, retail, and high-tech companies. The company is headquartered in Menlo Park in Silicon Valley.
