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Carlson Enhances Brands
ORLANDO, FL—July 16, 2005—Working toward shedding its image as strictly a franchise company, Carlson Hotels Worldwide not only provided attendees of its annual brand conference here with a model for future success but also reinforced its own efforts to diversify as an owner and an operator…
With an emphasis on quality control, particularly with its Radisson brand, Carlson unveiled a new automated response system from Medallia. The new system is expected to generate up to 500,000 responses per month with regards to guest satisfaction.
About Medallia
Medallia (www.medallia.com), founded in 2001, provides enterprise feedback solutions to Global 2000 companies. More than 25,000 businesses and business units around the world use the Medallia system to track customer satisfaction. Medallia’s solutions enable companies to gather, monitor, and act on feedback from customers, partners, and employees. Customers include global hotel, financial services, retail, and high-tech companies. The company is headquartered in Menlo Park in Silicon Valley.
