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Medallia is committed to leading the customer experience management (CEM) industry in minimizing the impact of its activities on the environment. As a SaaS-based company, we already have a relatively low environmental impact. Our multi-tenant solution is designed for clustered computing. Put simply, this means we use server resources only when traffic requires, and we can dynamically scale up or down as needed.

In addition, we make it a point to consider environmental consequences across the lifecycles of our products and services. We view environmental impact just as we do our software—as an aspect of business in which we must strive for continuous improvement.

 

Here are a few examples of actions we have taken to become a greener company:

1. Green IT
We partner with data centers that pursue environmentally sound design and operational excellence. Two of our data centers have won awards for their environmentally friendly tactics, including using recycled water for cooling. One is LEED Silver certified, and the other participates in the Terrapass program. In addition, we use SaaS programs for office tasks such as email and issue tracking, the environmental benefits of which are similar to those of our own solution.

2. Transportation
We choose office spaces close to public transportation options, including our new San Mateo headquarters next to the Hayward Park Caltrain station, which allows many of our employees to commute in a green manner.

3. Recycling, Composting, and Supplies
We have implemented a composting program to complement our existing recycling program. We purchase green and recycled office supplies, provide organic and sustainable food for our employees, and employ a cleaning service that uses green cleaning products.

4. Computers and Printers
All of our employees use laptop computers, which consume less energy than desktop computers and minimize the need to print paper for meetings. And because printers are available only in a few central locations, we print less frequently.