Dealer feedback management.
Your brand might own your brand experience — but your dealers own the everyday sales and service experience. Medallia’s track record in helping brands improve the customer experience in highly franchised environments is unparalleled. Our solution not only generates deep insight into automotive customers, but also guides frontline dealer staff to deliver an experience that lives up to your brand promise. Fully utilized, Medallia has the power to transform customers into promoters — who create great word of mouth for your dealers.