Medallia is committed to leading the customer experience management (CEM) industry in minimizing the impact of its activities on the environment. As a SaaS-based company, we already have a relatively low environmental impact. Our multitenant solution is designed for clustered computing. Put simply, this means we use server resources only when traffic requires, and we can dynamically scale up or down as needed.
In addition, we make it a point to consider environmental consequences across the lifecycles of our products and services. We view environmental impact just as we do our software—as an aspect of business in which we must strive for continuous improvement.
Key points of our strategy to minimize our environmental impact are:
- Minimize waste by auditing our operations and taking steps to ensure environmental efficiency
- Encourage reuse and recycling
- Meet or exceed all environmental legislation that relates to our business
- Communicate goals and priorities to our employees to ensure everyone is on board, and solicit suggestions for further improving our performance
Here are a few examples of actions we have taken to become a greener company:
1. Green IT
We partner with data centers that pursue environmentally sound design and operational excellence. Two of our data centers have won awards for their environmentally friendly tactics, including using recycled water for cooling. One participates in the Terrapass program, and another is working toward LEED certification. In addition, we use SaaS programs for office tasks such as email and issue tracking, the environmental benefits of which are similar to those of our own solution.
We chose office space close to public transportation options, including Caltrain, which allows many of our employees to commute in a green manner. Our office building provides bicycles that employees can borrow and charging stations for electric cars. In addition, many employees work virtually from cities around the country and even across the globe, eliminating the need for frequent long trips and larger office spaces.
3. Recycling, Composting, and Supplies
We have implemented a composting program to complement our existing recycling program, and we have launched an employee education campaign to spur greater adoption of composting and recycling. We purchase green and recycled office supplies, provide organic and sustainable food for our employees, and employ a cleaning service that uses green cleaning products.
4. Computers and Printers
All of our employees use laptop computers, which consume less energy than desktop computers and minimize the need to print paper for meetings. And because printers are available only in a few central locations, we print less frequently.