What Others Are Saying

2012

Jan 25: loyalty360: Industry Insights 2012 ›
Jan 13: HotelNewsNow.com: 5 resolutions for hotel operators in 2012 ›
Jan 13: BizReport.com: In 2012 social marketing will shift from monitoring to action ›
Jan 13: NetNewsledger.com: Social Media Fully Embraced by Four Seasons New Website ›
Jan 13: Best Western International Partners With Medallia to Assist Members in Managing Online Hotel Reviews ›

2011

Dec 05: Information Management mp3: Scratching More than the Surface with Social CRM ›
Dec 02: Enterprise Irregulars: Influence and Business ›
Dec 02: Examiner: Top Five Tips to Provide Great Customer Service on Black Friday ›
Nov 07: MyCustomer: Three ways to operationalise social media feedback ›
Nov 01: InformationWeek: How Best Western Listens to Social Media ›
Oct 31: CNet: CRM Rivals Invest in Social and Cloud ›
Oct 24: MyCustomer: Five Best Practices: Enabling Employees to Create a Customer-centric Culture ›
Oct 14: Silicon Angle: Medallia Looks to Mobile Web for Real-Time, Location Aware Feedback Loop ›
Oct 14: CMS Wire: Medallia Customer Experience App Going Mobile, Supports Voice ›
Oct 13: TMCnet: Medallia Unveils Mobile Feedback Solution for Mobile Communications ›
Oct 13: Mac News: iPhone, iPod Touch, & iPad Apps for Oct.13 ›
Oct 10: Computerworld: Listening to the Voice of the Customer: The Value of VOC Systems ›
Oct 06: CMS Wire: Capturing the Wave: Forrester’s View of Enterprise Feedback Management ›
Sep 27: Forrester Research Inc: Enterprise Feedback Management Satisfaction And Loyalty Solutions ›
Sep 09: MyCustomer.com: Mobile CEM: Best practices for analytics and data collection ›
Sep 07: TMC Innovation Labs Award ›
Aug 29: MyCustomer.com: Social media customer experience management: The next big trend? ›
Jul 01: MyCustomer.com: Customer Feedback Breakthrough: Time for Text Analytics? ›
Jun 28: Retail Solutions Online: How to Ensure Your Relevance With Customers ›
Jun 10: 1to1 Media: How to Close the Loop With Customers to Drive Business Performance ›
Jun 08: MyCustomer.com: The Benefits and Best Practices of a Unified CEM Program ›
Jun 01: MyCustomer.com: Integrating CRM and CEM Systems to Manage Your Call Centre ›
May 10: ThomasNet News: Contact Center Software Captures Real-Time Customer Feedback ›
May 10: Call Centre Clinic: Medallia Contact Center Solution Delivers Unified View of Customer Experience ›
May 10: TMCnet: Unified View of Customer Experience Achievable with Medallia Latest Release ›
May 09: BeyeNetwork: Text Analytics Adoption Grows by Leaps and Bounds ›
Apr 27: InsuranceNewsNet.com: Customer Experience Professionals Association Launches ›
Apr 13: MyCustomer.com: Five Ways to Quantify the ROI of Customer Experience Management ›
Apr 04: MyCustomer.com: Closed-loop Feedback and Your Customer: What, Why and How? ›
Mar 08: Solution Spotlight: Medallia Mines Customer Feedback With Text Analytics ›
Jan 07: DestinationCRM: “Collecting Feedback Makes Cents” ›

2010

Dec 15: One-on-One with Dan Lee ›
Dec 07: DestinationCRM: “Medallia Launches Integrated Text Analytics Solution” ›
Nov 16: TEC blog: Medallia to Offer New Text Analytics Functionality to Its Customer Experience Management ›
Oct 14: TMCnet: Medallia VP Offers Insight Into Using EFM for Employee Feedback ›
Sep 10: Destination CRM: The Hospitality Suite ›
Aug 26: BeyeNetwork: Medallia Spotlight ›
Jul 15: WebMetricsGuru: Medallia Real Time Customer Feedback and Analytics ›
Jul 02: TMCNet: Medallia Web Experience Solution Provides Excellent Capability to Website and E-Commerce Team ›
Jul 02: SF Business Times: Bay Area technology execs married to the job - and each other ›
Jun 30: TechVibes: Website disappointing customers? Medallia will tell you why your site sucks ›
Jun 30: TMCNET: Medallia Unveils Medallia Web Experience Solution ›
Jun 29: CMSWire.com: Medallia Takes the Mystery Out of Customer Behavior ›
Jun 25: Silicon Valley Business Journal: Medallia Inc. shines at real-time customer feedback ›
Jun 16: CNET: Bringing customer intelligence to the iPhone ›
May 19: Hotel Managers Forum: “One of the most reliable tools for measuring service quality and feedback” ›
May 03: IT Business Edge: Customer Service with an IT Smile ›
Apr 27: CMSwire.com: Medallia Adds Advanced Insights to Customer Experience Management Solution ›
Apr 16: Forbes: Bootstrapped SaaS Gains Critical Mass ›
Apr 12: NYTimes.com: Why You Should Fill Out Hotel Surveys ›
Apr 05: QSRMagazine.com: Panda Express Wants Your Feedback ›
Apr 02: KMWorld: CRM analytics–an array of options ›
Apr 01: Chainleader.com: Panda Express Deploys Medallia ›
Apr 01: QSRWeb.com: Panda Express implements Medallia CEM solution ›
Mar 31: HotelNewsNow.com: 5 questions bankers must ask at takeover ›
Mar 31: Business Week: Panda Express Deploys Medallia Customer Feedback Management System ›
Mar 16: Deal Radar 2010: Medallia ›
Mar 02: BI and the Customer Voice: Borge Hald Explains “Customer Intelligence” ›
Feb 19: Medallia’s clients seek real-time feedback ›
Feb 15: Research Magazine ›
Feb 02: Leveraging The Point of Action Consumer Intelligence ›
Jan 27: Lean Six Sigma and Continuous Process Improvement Lean Business “Intelligence” ›
Jan 25: eBizQ: How and why your Consumer Intelligence should be Real Time? ›

2009

Dec 21: BNET: Kroger Quarrel With P&G All About Relationships ›
Nov 07: IntoMobile: Medallia adds iPhone to its Enterprise Feedback Management mix ›
Nov 04: eCommerce Times: The iPhone’s China Syndrome ›
Nov 02: New iPhone Updates: Medallia Releases First iPhone App for Putting EFM into the Palm of Your Hand ›
Nov 02: Sun Herald: Medallia Releases First iPhone App for Putting EFM into the Palm of Your Hand ›
Nov 02: Reuters: Medallia Releases First iPhone App for Putting EFM into the Palm of Your Hand ›
Nov 02: eBizQ: Medallia Releases First iPhone App for Putting EFM into the Palm of Your Hand ›
Jul 27: Medallia Showcased at Gold’s 28th International Convention ›

About Medallia

Medallia (www.medallia.com), the global leader in SaaS customer experience and enterprise feedback management, provides solutions to Global 2000 companies. More than 50,000 businesses and business units around the world use the Medallia system to track customer satisfaction. Medallia’s solutions enable companies to gather, monitor, and act on feedback from customers, partners, and employees. Customers include global financial services, retail, high-tech, business-to-business, and hotel companies. The company is headquartered in Silicon Valley.

For more information about Medallia’s Customer Feedback Management services or platform, visit www.medallia.com.

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The secret of some of the most successful and enduring brands is great customer experiences that delight. While customer feedback is a key barometer of a company's health, many companies lack the infrastructure, processes and culture to identify the levers to pull. That's what Medallia aims to do with customer experience management (CEM). We turn customer feedback into real time actionable insights that could be used by the entire organization. Companies can rescue at risk customers, facilitate increased word of mouth from customer fans, and identify the innovations a company's customers value most. Our SaaS solutions make customer experience transparent, defeats data silos, and engages everyone in a relentless effort to improve. We work with world's most admired brands in financial services, retail, high-tech, business-to-business and hospitality. For more information, please see:

Medallia Customer Experience Management Corporate Brochure
An introduction to the benefits of choosing the Medallia platform. Read More »
Medallia Customer Experience Management Solution: Key Functionalities
More about the capabilities and value-adds of Medallia's customer experience management software. Read More »
7 Questions to Ask Your Customer Experience Management Provider
Keep these potential roadblocks in mind as you work with your CEM vendor. Read More »
Video: Medallia Customer Experience Management Platform Overview
See for yourself how the Medallia system bests the competition. Read More »

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