What Others Are Saying

2013

Jun 17

AAHOA: The Campaign to Tell a Better Story ›

Jun 14

1to1 Media: Calculating the Contact Center’s IQ ›

May 24

CustomerThink:  Medallia—CX Success Driven by Leadership and Action; Mobile Feedback Growing ›

May 20

Silicon Valley Biz Journal: Great businesses lean forward, respond fast ›

May 13

CSHP: Medallia Brings Big Data Analytics to Customer Experience Management ›

May 08

Hospitality Technology: Website Design for Modern Travelers ›

May 08

HuffingtonPost: Love and Startups ›

May 06

CMSWire: Journey Mapping Helps Organize Around Your Customers ›

Apr 30

TechTargert: Seeking treasure from social media tracking? Follow the customer. ›

Apr 17

Hotel Online: Permission to Say No?  Permission Denied. ›

Apr 10

Trend Spotting:  Love and Startups ›

Apr 01

1to1 Media: Calculating the Customer’s True Loyalty Score ›

Apr 01

Loyalty360: Medallia, TripAdvisor Partnership Focuses on Guest Reviews ›

Mar 06

Case In Brief: Gold’s Gym Raises the Bar in Customer Service ›

Feb 28

Computer World: Analytics Boost Social Marketing Efforts ›

Feb 26

1to1 Media: 5 Steps Toward Social Care ›

Feb 22

The Sydney Morning Herald: Telstra Customer Satisfaction ›

Feb 15

E-Tid: Hotel Survey Reveals Rise of Social Media ›

Feb 12

Solution Providers for Retail: Shifting from Transaction to Interaction ›

Feb 08

Customer Think: Walk in the Shoes of Your Frontline ›

Feb 06

DMNews: Marketing Responsibly Online ›

Jan 18

Social CRM: The Customer Experience Challenge Met: Medallia ›

Jan 15

Retail Touch Points: Medallia Launches Retail Social Feedback ›

Jan 10

CMSWire: Text Analytics: What are They, Why are They Important to CXM ›

Jan 07

Social CRM: CRM Watchlist 2013: It all starts…now. The Finalists ›

Jan 03

Customer Think: Predictions for Customer Experience Management in 2013 ›

Jan 02

Data Informed: Medallia Uses Big Data Analytics to Monitor Customer Experience ›

2012

Dec 18

Investor’s Business Daily: Hostess Reminds CEOs-Invest In Branding ›

Dec 12

CustomerThink.com: Five Customer Experience Mistakes to Avoid this Holiday Season ›

Dec 05

MyCustomer.com: Medallia Expands into Europe with UK Office ›

Nov 09

Customer Think: Best of CRM: Week of November 9th ›

Nov 05

SemanticWeb.com: Text and Sentiment Analytics Team In Servicing The Customer Experience ›

Nov 02

1to1 Media: Weekly News Roundup ›

Nov 02

Destination CRM: Medallia Adds Sentiment Analysis to Text Analytics Platform ›

Nov 01

ZDNet: Now You’re All Customer Experience, Huh? Prove it! ›

Nov 01

Customer Think: CRM Analyst Throws Down Gauntlet ›

Oct 29

Argyle Conversations: Borge Hald, CEO of Medallia ›

Sep 26

Wall Street Journal: Medallia Aims to Improve Service at Big Companies With $35M From Sequoia ›

Sep 26

TechCrunch: CEM And Analytics SaaS Company Medallia Raises $35M From Sequoia ›

Jan 13

HotelNewsNow.com: 5 resolutions for hotel operators in 2012 ›

Jan 13

BizReport.com: In 2012 social marketing will shift from monitoring to action ›

Jan 13

NetNewsledger.com: Social Media Fully Embraced by Four Seasons New Website ›

Jan 13

Best Western International Partners With Medallia to Assist Members in Managing Online Hotel Reviews ›

2011

Dec 05

Information Management mp3: Scratching More than the Surface with Social CRM ›

Dec 02

Enterprise Irregulars: Influence and Business ›

Dec 02

Examiner: Top Five Tips to Provide Great Customer Service on Black Friday ›

Nov 07

MyCustomer: Three ways to operationalise social media feedback ›

Nov 01

InformationWeek: How Best Western Listens to Social Media ›

Oct 31

CNet: CRM Rivals Invest in Social and Cloud ›

Oct 24

MyCustomer: Five Best Practices: Enabling Employees to Create a Customer-centric Culture ›

Oct 14

Silicon Angle: Medallia Looks to Mobile Web for Real-Time, Location Aware Feedback Loop ›

Oct 14

CMS Wire: Medallia Customer Experience App Going Mobile, Supports Voice ›

Oct 13

TMCnet: Medallia Unveils Mobile Feedback Solution for Mobile Communications ›

Oct 13

Mac News: iPhone, iPod Touch, & iPad Apps for Oct.13 ›

Oct 10

Computerworld: Listening to the Voice of the Customer: The Value of VOC Systems ›

Oct 06

CMS Wire: Capturing the Wave: Forrester’s View of Enterprise Feedback Management ›

Sep 27

Forrester Research Inc: Enterprise Feedback Management Satisfaction And Loyalty Solutions ›

Sep 09

MyCustomer.com: Mobile CEM: Best practices for analytics and data collection ›

Sep 07

TMC Innovation Labs Award ›

Aug 29

MyCustomer.com: Social media customer experience management: The next big trend? ›

Jul 01

MyCustomer.com: Customer Feedback Breakthrough: Time for Text Analytics? ›

Jun 28

Retail Solutions Online: How to Ensure Your Relevance With Customers ›

Jun 10

1to1 Media: How to Close the Loop With Customers to Drive Business Performance ›

Jun 08

MyCustomer.com: The Benefits and Best Practices of a Unified CEM Program ›

Jun 01

MyCustomer.com: Integrating CRM and CEM Systems to Manage Your Call Centre ›

May 10

ThomasNet News: Contact Center Software Captures Real-Time Customer Feedback ›

May 10

Call Centre Clinic: Medallia Contact Center Solution Delivers Unified View of Customer Experience ›

May 10

TMCnet: Unified View of Customer Experience Achievable with Medallia Latest Release ›

May 09

BeyeNetwork: Text Analytics Adoption Grows by Leaps and Bounds ›

Apr 27

InsuranceNewsNet.com: Customer Experience Professionals Association Launches ›

Apr 13

MyCustomer.com: Five Ways to Quantify the ROI of Customer Experience Management ›

Apr 04

MyCustomer.com: Closed-loop Feedback and Your Customer:  What, Why and How? ›

Mar 08

Solution Spotlight: Medallia Mines Customer Feedback With Text Analytics ›

Jan 07

DestinationCRM: “Collecting Feedback Makes Cents” ›

2010

Dec 15

One-on-One with Dan Lee ›

Dec 07

DestinationCRM: “Medallia Launches Integrated Text Analytics Solution” ›

Nov 16

TEC blog:  Medallia to Offer New Text Analytics Functionality to Its Customer Experience Management ›

Oct 14

TMCnet:  Medallia VP Offers Insight Into Using EFM for Employee Feedback ›

Sep 10

Destination CRM: The Hospitality Suite ›

Aug 26

BeyeNetwork:  Medallia Spotlight ›

Jul 15

WebMetricsGuru:  Medallia Real Time Customer Feedback and Analytics ›

Jul 02

TMCNet: Medallia Web Experience Solution Provides Excellent Capability to Website and E-Commerce Team ›

Jul 02

SF Business Times:  Bay Area technology execs married to the job - and each other ›

Jun 30

TechVibes:  Website disappointing customers? Medallia will tell you why your site sucks ›

Jun 30

TMCNET: Medallia Unveils Medallia Web Experience Solution ›

Jun 29

CMSWire.com: Medallia Takes the Mystery Out of Customer Behavior ›

Jun 25

Silicon Valley Business Journal: Medallia Inc. shines at real-time customer feedback ›

Jun 16

CNET: Bringing customer intelligence to the iPhone ›

May 19

Hotel Managers Forum: “One of the most reliable tools for measuring service quality and feedback” ›

May 03

IT Business Edge: Customer Service with an IT Smile ›

Apr 27

CMSwire.com: Medallia Adds Advanced Insights to Customer Experience Management Solution ›

Apr 16

Forbes: Bootstrapped SaaS Gains Critical Mass ›

Apr 12

NYTimes.com: Why You Should Fill Out Hotel Surveys ›

Apr 05

QSRMagazine.com: Panda Express Wants Your Feedback ›

Apr 02

KMWorld: CRM analytics–an array of options ›

Apr 01

QSRWeb.com: Panda Express implements Medallia CEM solution ›

Mar 31

HotelNewsNow.com: 5 questions bankers must ask at takeover ›

Mar 31

Business Week: Panda Express Deploys Medallia Customer Feedback Management System ›

Mar 16

Deal Radar 2010: Medallia ›

Mar 02

BI and the Customer Voice: Borge Hald Explains “Customer Intelligence” ›