“Medallia gives us the report card we need to adjust or reinforce the things we're doing well; all to ensure that we're delivering transformational experiences in every store with every interaction.”

Matt Marcotte
EVP Direct to Consumer - Tory Burch

Decreased detractors by 12% within first year live

How has a relatively new company—built in just 2004—become a customer-centric leader? The answer: by using customer feedback as a guide for improvement. Within the first year of using Medallia to monitor and improve experiences, Tory Burch has reduced detractors by 12% and decreased the spread in NPS points across all stores by 15 NPS points, thereby delivering consistent transformational experiences across the globe.