Get the technology you need to manage customer experience
Especially for large companies, customer feedback is a constant stream of information across different media. Staying on top of it all is essential, as each score and comment has the potential to affect the way you do business. Enterprise Feedback Management (EFM) systems help companies collect and parse feedback, then act on customer insights to deliver better customer experience.
EFM programs manage experience across the customer lifecycle. Through a comprehensive EFM system, businesses can run multiple surveys, generate reports on survey results and manage alerts regarding at-risk customers. Enterprise feedback management from Medallia encompasses all this functionality in a clean and intuitive UI supported by top-notch client services.
Medallia Supports Enterprise Feedback Management Initiatives
- Transparent. Collect feedback from multiple channels (email, web, phone, etc) and unify into a definitive picture of the customer
- Engaging. Simple, intuitive reporting ensures the entire organization, executive to frontline, understands feedback and how to take action to improve
- High-performing. Patented technology loads reports and fires at-risk customer alerts in <1 second with 99.99% up-time
Get more information on the Enterprise Feedback Management platform from Medallia.