Get the technology you need to manage customer experience and improve company performance
Customer feedback is a constant stream of information across multiple channels and touchpoints. Staying on top of it all is essential, because each score and comment has the potential to affect the way you do business. Customer Experience Management (CEM) software helps companies rescue at-risk customers, facilitate increased word of mouth from customer fans, and identify the innovations a company's customers value most.
CEM programs manage experience across the customer lifecycle. Using a comprehensive CEM system, enterprises can conduct multiple surveys, generate reports on survey results, and manage alerts regarding at-risk customers. CEM software from Medallia encompasses all this functionality and more in a clean and intuitive UI.
How Medallia's CEM Software Can Help You
- Transparent. The system collects feedback from multiple channels (email, web, phone, etc.) and multiple sources (solicited and social feedback), providing a unified, definitive picture of the customer.
- Engaging. Simple, intuitive reporting ensures the entire organization, executive to frontline, understands feedback and how to take action to improve.
- High performing. Real-time CEM solutions with true enterprise-class scalability. Patented technology loads reports and generates at-risk customer alerts in <1 second with 99.99% up time.
Get more information on Customer Experience Management software from Medallia.