Medallia, Inc., a rapidly growing, profitable SaaS company, is the leader in Enterprise Feedback Management. Our solutions help companies track, manage, and improve the leading indicator of business performance—customer experience—to win in the marketplace.
Our mantra is “Build Great Products.” Our products are implemented worldwide (at more than 50,000 businesses and business units) and make a real difference in companies’ abilities to improve their performance. We bootstrapped our way to a market leadership based on a product that customers not only love, but also evangelize.
Product Management at Medallia
Everything we build is motivated by our passion to help our users achieve their end goals. We listen to our customers before designing—they’re partners! And we become experts on our customers’ industries, roles, daily “to dos,” and best practices. It is only then, when we’ve walked in our customers’ shoes, that we design, iterate, and execute.
And we’re agile; we believe in structured agility. As we grow, it’s critical we stay focused on our core: a user-centered organization. Process? Yes. But just enough to enable our people to consistently deliver great software.
This is where you come in.
We’re looking for a professional with vision and a believer in structured agility. We’re looking for a leader; an energetic self-starter capable of inspiring and managing our growing team of high-performing, creative, world-class talent.
Sounds like you?
Role
- Member of the Executive team, reporting to the CEO.
Responsibilities
- Lead and develop a top-notch product team.
- Shape and communicate product vision. Drive product strategy.
- Develop roadmap.
- Manage life cycle for products and product features.
- Serve as company and product expert and spokesperson.
- Partner with Engineering, Marketing and Client Services teams.
- Conduct customer research and passionately represent the voice of the customer.
- Conduct market and competitor research and synthesize findings.
Qualifications
Education
- BA/BS in mathematics, computer science, engineering or related discipline.
- Graduate degree in business or technical field from top university a plus (MS, MBA or PhD).
- Strong academic performance.
Experience
- 7-10 years in product management or related roles.
- Experience at start-up or mid-size company.
- Experience with Agile development techniques.
- SaaS experience a plus.
Skills
- Track record of building and leading exceptional teams.
- Excellent written and verbal communication skills.
- Technical depth to build serious credibility with engineering team.
- Superior quantitative and analytical skills, with solid understanding of statistical concepts.
- Sound business judgment.
- Natural prioritizer.
- Ability to think strategically, but drive tactical execution: ability to translate ambiguity into clear ideas/plans.
- Exceptional organizational skills.
Personality
- Passionate about building amazing product experiences.
- Take ownership and see projects through to successful completion.
- Entrepreneurial, innovative, proactive, and focused.
- Detail-oriented.
- Problem-solver.
- Appreciate differing viewpoints.
Medallia is a great place to work. The team is both high-performing and collegial resulting in low employee turnover (the management team has been together since inception) and high employee satisfaction. Compensation is highly competitive.