Operations Engineer

• Engineering
• Menlo Park, CA

Engineering @ Medallia

Our core Engineering Team architects, designs, and develops Medallia’s SaaS platform, the world’s leading Enterprise Feedback Management application. This is no small challenge at Medallia where:

• our mission is to integrate the best of Visualization, Data Mining, Text Mining, Collaboration, Notification and Messaging, CRM and Case management, Feedback management, Data Analytics, and Web 2.0 technology into a revolutionary, engaging, high performance platform, and
• our hosted environment manages hundreds of thousands of incoming records a day, serves tens of thousands of users, and collects millions of samples each year.

Handling such an environment demands adherence to core Software Engineering principles. Being the best demands innovative solutions. At Medallia, we master both: at the core of our technology lies a blazing fast Java-based OLAP Engine (yes, super fast and Java-based!) that allows for mathematical calculations on millions-record data sets in just a handful of milliseconds. Our Engineers are not afraid of challenging well-established technologies in order to make them perform to our higher standards: a state of the art proprietary SMTP server; a flexible, robust, and limitless Engine for Surveys (that employs a novel mechanism for parsing XML documents); and specialized algorithms are just a few examples of how Engineers at Medallia make a huge difference and set the bar for what the market expects.

Last but not least, we package our homegrown technology in a fully featured, Web 2.0 application that is intuitive as well as the most advanced reporting and operating platform in the market. Our User Experience Team blends incredible engineering talent (mastering HTML, CSS, JavaScript, AJAX, JSON, among other technologies) with unique taste and attention to detail to deliver a solution that astonishes both clients and competitors.

Technology Details

Our hosted platform consists of a lightweight Java backend (no unnecessary application servers); Apache, Tomcat, and postgreSQL running on Linux servers as our foundational building blocks, and XMLRPC for inter-process communication. As any Web 2.0 application, we heavily rely on JavaScript, advanced CSS and AJAX to deliver the ultimate user experience.

The Opportunity

Medallia is looking for an experienced Operations Engineer to take full responsibility for our platform operations and general health. Medallia is a 24/7 Software as a Service (SaaS) provider, known not only for having unbeatable technology, but also for our outstanding operational quality.

Over the past two years we’ve doubled our operations several times, making it a challenge to maintain the excellence of service that sets us apart from our competition. It will be the responsibility of the Operations Engineer to maintain and improve our service by helping us design and execute operational processes and procedures, take our monitoring facilities to the next level, and support the different teams (development, QA, implementations) with resource provisioning and configuration management.

Primary Responsibilities:

• Take ownership of Medallia’s production environment, its operation, and deployment
• Enhance current monitoring tools
• Support Development, QA, and Implementation teams with their resource provisioning and configuration management needs
• Automate repetitive processes using script tools

Education:

• B.S. in Computer Science or other technical field, or equivalent work experience
• Stellar references

Experience:

• 3+ years experience operating a 24/7 production environment
  • Monitoring systems health
  • Deployment of new releases
  • System level troubleshooting
• Extensive experience programming shell and at least one other major scripting language (Python, Perl, Ruby, etc.)
• Extensive experience in Unix-like and Windows environments
• Experience dealing with different file formats (XML, CSV, etc.)
• Experience with databases and SQL knowledge a plus

Personality:

• Strong analytical and troubleshooting skills
• Can-do attitude with ability to take ownership of projects
• Able to handle critical situations under time pressure, judging when to act, and when to consult
• Enthusiasm for tackling complex problems
• Strong communication skills, both written and verbal
• Enjoy working with intelligent, talented, and hard-working colleagues, but also self-motivated

Medallia is a great place to work. The team is both high-performing and collegial resulting in a unique company where employee turnover is low (the management team has been together since inception) and employee satisfaction is high. Compensation is highly competitive.