About Us

Executive
Team

Borge Hald Borge Hald CEO
An exceptionally strong organization builder, Borge is a former project manager at the Boston Consulting Group. There he led strategy and operational improvement projects for international companies in a wide range of service industries, including retail banking, insurance, food services, and securities. Advanced customer service models were a particular specialty. Before joining BCG, Borge worked in mergers and acquisitions at Morgan Stanley and in financial analysis for Procter & Gamble. He served his country as a lieutenant in the Air Force. Borge combines his love of technology and baseball by instant messaging himself the latest scores. MBA, Stanford University. BBA, University of Michigan.
Amy Pressman Amy Pressman President
Amy initially developed the idea for Medallia as a consultant for the Boston Consulting Group while working on marketing strategy and competitive benchmarking projects. Serving BCG clients, she discovered a near-universal mandate for better understanding of current and prospective customers as well as competitors. Amy has also worked as an independent consultant for technology-based companies in Silicon Valley, an investment banker at Goldman Sachs, and a legislative aide on Capitol Hill. Amy completed a 4,200-mile transcontinental bike trip “a long time ago,” but she’s still proud of it because no one ever thought she was very athletic. MBA, Stanford University. AB, Harvard College.
Elizabeth M. Carducci Elizabeth M. Carducci Vice President, Insights
Elizabeth has a strong background in hospitality-industry marketing, operations, and technology management. A former vice president of distribution marketing at Starwood Hotels and Resorts Worldwide, she ran the worldwide distribution organization for the Sheraton, Westin, Four Points, and Luxury Collection brands. Before that, she was vice president and director of reservations and strategic planning for ITT Sheraton, with responsibility for managing a $1 billion global reservations organization and developing marketing plans and brand-management strategies. Previously, she was the director of revenue management for the Sheraton New York Complex, a 2,400-room hotel. Elizabeth would share what she does in her spare time, but ever since she started building her dream house, she hasn’t really had any. MBA, Stanford University. BS, MIT.
Juan Pablo Dellarroquelle Juan Pablo Dellarroquelle Vice President, Engineering
A “young veteran” of the technology industry, Juan Pablo has developed 24/7 availability products—including many that were deployed globally—for more than 20 software companies. An expert in interactive voice response systems, he built Argentina's first voice portal, which won him Intel’s Application of the Year Award. In 2001, the prospect of building systems for end users, rather than for other systems, lured Juan Pablo to Medallia, where he develops on-demand, web-based software. When not at his desk or in engineering meetings, Juan Pablo can be found in his second office: the kitchen. BS, Technological Institute of Buenos Aires and CAECE University in Buenos Aires. MS, Carnegie Mellon University.
Steve Earwaker Steve Earwaker Vice President of Client Services – Financial Services
Medallia Canada
Steve is a noted expert in statistical analysis and advanced marketing research solutions. Before joining Medallia, he was vice president of advisory services with Chingari, managing strategy and business solutions for the company’s enterprise software platform. Previously, he was vice president of custom research at the NPD Group, a leading worldwide market research company, where he specialized in customer satisfaction tracking services. Earlier career assignments included senior positions at BBM ComQuest Inc., the Angus Reid Group, and Statistics Canada. An early adopter of online research techniques, Steve pioneered online conjoint/pricing, product concept testing, and market segmentation research. He enjoys whitewater canoeing and loves kids (by some accounts, he is one). MM, University of Waterloo. BSc, Carleton University.
Alan Grebene Alan Grebene Vice President & General Counsel
Alan is responsible for all legal, compliance and risk management matters at Medallia. Since beginning his career as a technology transaction attorney with Cooley Godward, Alan has advised numerous companies—including Adobe, Yahoo and a myriad of venture-backed start-ups—on a wide array of legal and business matters. He has held several general counsel and business management roles for fast growing technology companies, including a stint as regional General Manager and Vice President of Corporate Development & Strategy at Blue Martini Software. While with Blue Martini, Alan worked closely with the founder and CEO on a successful IPO.
Alan’s passion for sports and travel has taken him to soccer matches in Argentina, baseball games in Japan and rugby matches in Australia. He's currently trying to teach his two-year-old daughter to throw a knuckleball. Alan holds a JD from NYU Law and a BA from UC Berkeley.
Russell Haswell Russell Haswell Vice President of Sales
For more than 20 years, Russ has held leadership positions at market research companies. Most recently, he served as vice president of worldwide sales for CustomerSat, Inc., a provider of enterprise feedback management solutions, where he was responsible for all direct and channel sales. Serving on the executive team and product development committee, he also took an active role in advancing the company’s software application. Before joining CustomerSat, Russ ran the communications business practice for Frost & Sullivan, Inc., and served on the company’s board of directors. He also worked in marketing and marketing communications for Marketing Intelligence Research Corporation and Apple Computer. A sports hobbyist-enthusiast, Russ spends what leisure time he has playing golf, skiing, scuba diving, and coaching his kids’ sports. BA, California State University, Chico. AA, Santa Barbara City College.
Nelson Pascua Nelson Pascua Vice President of Retail and B2C
Nelson has a deep background in client experience measurement and management. His ability to simplify and apply customer insights to address strategic business problems has made him a valuable contributor at a number of global retail brands. Nelson joined Medallia from Harris Interactive, a leading global custom market research firm, where he was vice president and research practice leader. Before joining Harris, he was responsible for the retail customer satisfaction and loyalty program for BMO Bank of Montreal, one of North America's largest financial institutions. An expert in research methodology and advanced analytical techniques, Nelson honed his technical skills in senior positions at the NPD Group and Market Facts. When Nelson is not busy chasing his three young boys, he can be found combining his passion for golf with his interests in woodworking (in the trees) and landscaping (in the sand trap). Fore! MBA, Schulich School of Business. BA, University of Toronto.
Jamie Paterson Jamie Paterson Vice President, Client Solutions
Jamie leads the Client Solutions group, which designs and implements Medallia’s customer experience management solution. Jamie has over 15 years’ experience harnessing customer feedback and market data to drive business results. Since joining Medallia in 2004, Jamie has led numerous successful implementations and managed complex programs for many global customers. Prior to leading the Solutions group, Jamie ran Medallia’s B2B practice, which experienced rapid growth under his leadership. Before joining Medallia, Jamie was director of client services at Telephia (now Nielsen Mobile), led statistical analysis projects for wireless carriers leveraging operational performance and customer feedback data. He was director of strategic marketing in charge of strategic planning at JDS Uniphase and a manager at Cambridge Management Consulting, where he led operations and marketing strategy projects. Jamie enjoys playing squash and soccer, and spoiling his daughters. MBA, UC Berkeley. BA, Yale University.
Haley Barrile Haley Barrile Vice President, Client Services
As the head of Medallia’s Client Services group, Haley is responsible for ensuring the success of our clients’ customer experience programs. Haley has a strong background in providing clients with exceptional technology-related services and support. She joined Medallia as a director of client services in the Hospitality, Travel & Leisure practice, where she led client implementations and managed client relationships. Prior to joining Medallia, Haley built a professional services and technical support organization from the ground up at Fortify Software. Her work experience also includes customer-facing and operational roles at Google, KeepMedia, and Bravanta. Haley has two young children who keep her busy outside of work, and she enjoys playing basketball and entertaining. Haley has an MBA and a BA from Stanford University.